Policy
Due to the perishable nature of fresh produce, all sales are considered final once an order has been delivered and received by the customer. We do not accept returns of produce that has been received in acceptable condition.
If you believe produce does not meet acceptable quality standards, please contact Fresh 1 within 24 hours of delivery. Each concern is reviewed on a case-by-case basis, and we will work with you to find an appropriate resolution, which may include credit or replacement on your next order.
In the event that your order arrives incorrect, incomplete, or damaged, please contact us within 24 hours of receiving the delivery. We will arrange a replacement, credit, or appropriate resolution at no additional cost to the customer.
Some produce is listed as "subject to availability" or "seasonal." If an ordered item is unavailable at the time of purchase, Fresh 1 will notify the customer and offer a substitution, credit, or removal of the item from the order.
Approved credits are applied to the customer's account and may be used against future orders. Cash refunds are issued at the sole discretion of Fresh 1 management and only in cases where a genuine quality or fulfilment issue has been verified.
To report a quality, damage, or incorrect order issue, please contact Fresh 1 via WhatsApp or through the contact page on this website within 24 hours of delivery. Include your order number and a brief description of the issue.